Transportation Dispatcher

Part Time/24 Hours (Day Shift)

Middlesex Health

Based in Middletown, Connecticut, Middlesex Health, a member of the Mayo Clinic Care Network, includes Middlesex Hospital, a not-for-profit magnet hospital with 275 beds, and two Middlesex Health Cancer Center locations. It also features three emergency departments and two urgent care centers, along with many other programs and services. Middlesex Health’s network of primary care physicians, medical and surgical specialists, and other employees work to meet the needs of the Middlesex County and Connecticut shoreline communities.

Using innovative technology, Middlesex Health’s vision is to be the clear, first choice for medical care, and its mission is to provide the safest, highest-quality care and best experience possible.

Today's Smarter Choice for Care...

Middlesex Health is an independent award winning organization. At Middlesex Health, we have a unique combination of award-winning talent, world-class technology and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Benefits of Working at Middlesex Health:

When you choose Middlesex Health to further your career, you have chosen a health care system that strives for excellence in patient care as well as employee satisfaction. In fact, we firmly believe they go hand-in-hand.

Middlesex Health is committed to offering employees a comprehensive, competitive and affordable benefit package. We also continuously seek to improve and expand the benefits available to our employees. In addition to our paid time off, some of these benefits include:

Tuition and continuing education assistance: Middlesex Health provides financial support for training and education.

Retirement plan: The Middlesex Health Retirement Savings & Investment Plan allows eligible employees to make voluntary, pre-tax contributions and receive limited matching contributions from the health system every pay period, along with an automatic core contribution from the health system each year.

Student Loan Relief Program: Middlesex Health offers a voluntary Loan Relief™ benefit from Fiducius that can help you better manage your student loan.

Summary:

Serves as a point of coordination for the Middlesex Hospital Ambulance. Serves as contact for external dispatch centers, satellite facilities, inpatient units, subcontracted ambulance services, and hospital supervisors. Demonstrates the knowledge and skills necessary to respond to requests to transport patients to and from various destinations. Based on intake information assigns the appropriate level of care for ambulance transport from basic life support to critical care paramedic.

Must possess critical thinking skills and have the ability to adapt to the tempo of the hospital census.  Has the ability to monitor multiple computer programs and or cameras while answering phones, dispatching ambulances, and entering data.  Is customer service oriented and has the ability to communicate in a professional and personal manner with verbal, written, and face to face interactions.

Has the ability to prioritize multiple requests, adjust workflow, and provide real-time feedback to internal and external customers.

Anticipates the transport of critical patients from satellites to the main hospital and to other hospitals by coordinating with satellite staff electronically and by phone to minimize delay.

Intakes and collates billing information such as PCS forms from inpatient units and satellites via fax and coordinates faxing them to the appropriate ambulance or billing company.

Must have excellent writing and spelling, typing and/or computer knowledge.

Minimum Qualifications:

• High School diploma or equivalent and experience in a patient care environment.
• Training in basic CPR/BLS and body mechanics.
• Good organization and communication skills. 
• Knowledge of medical terminology required. 
• Has personal qualities of accuracy, and dependability.
• Ambulance dispatch experience with EMT and EMD certification preferred.